Noticed that Maswings are doing promo lately. I’m talking about Maswings, subsidiary of Malaysia Airlines which take cares of Sabah and Sarawak’s inbound flight.

First they’ve monopolized the market, control all the ticket prices which is way more expensive. It may be expensive than going  oversea compare to some other airlines.

Take a very short examples for Miri to Sibu which I fly most. They used to come out something like Maswings Prepaid, which for me back then the fare is still acceptable although it is still quite expensive which is RM90 for one way. But okay, at least its less than RM200 which still not equivalent to air ticket to KL by using Air Asia. But then, they’ve stop it, and implement something new.

For now, the ticket price normally starts from RM138 onwards exclude of Taxes. For a return flight, the minimum I’ve to spend would start from RM280. If I book within a week, the ticket price would hike up to RM300 ++. Is that really reasonable for such a short distance and just flying in the ATR72?

Okay, that’s enough, I can’t say much, they’ve invest on the new ATR fleet. Since they monopolized the whole market, we, the people in Sabah and Sarawak need to pay more to fly! Fly nearer but pay more. This is totally unacceptable.

Can’t you come out something like budget airlines? Or give us more promotions?

Yes, they did actually, but its just another gimmick from them.

I saw this on Maswing’s facebook page. I’m really happy to see that Miri – Sibu are having offers for as low as RM12 one way. That’s really help me to save a lot of money and time. The truth is, the promotions are totally invalid. I’ve been clicking the whole schedule from 01Jan2010 till 30thJune2010. I didn’t see any! All started with RM138.

Okay, assumed that the above promo are not ready, or they published wrongly which I totally can’t get it from their webs. That’s fine! ….

Dear Maswings,

Can you tell me what actually happened to your Malaysia Airlines’s System?? Ada problem kah? If you are unable to give good promo, then don’t give!

Your booking systems are not as good as other airlines. MAS ground staffs are mostly not helpful. Unless you know any of them, maybe its easier. The customer careline are always busy. If you have anything urgent, you just don’t hope they could assist you, I think you might have already drive to Airport and get everything settled.

I’m very disappointed with Maswings. I really hope they could have much more improvement over their marketing skills. Not to give empty hopes only. Please reduce your fare. Those in rural areas are those who need to fly more frequent. We in Sabah and Sarawak don’t have big highways that connect us to everywhere. If we have more and better options, I will not take flights. The truth is, that’s the most convenient way.

If you really want to serve the mass market, then you should be able to make everyone can fly with not much hassle.

So please!

Please be more considerate and love us, your customers more. I’ve been flying with you for ages even before you turn into Maswings.  Don’t you have any better deals for us?

Please make sure, your pilots won’t be as the picture below. Even if Free tickets it shouldn’t be in this way!

Thank you so much!

Your’s sincerely,

Mary Ting aka Goolooloo
Your loyal passenger