Its supposed to be a one fine day, a day that I woke up early, a day that I went to work with full of smiles on my face. Which will lead a good day ahead.
It was just around 11 am in the morning, there’s 2 malay men came to my workplace and ask for some info. After some explanation given by my colleague, so the customer ask us to check whether his name can go for registration. Just in case he is blacklisted.
As procedure, I need to have their Identification Card / IC in order to proceed their request. We ask politely, but he insist to give us his Driving Licence. I said we need IC but since he insist so I just proceed with the licence. I’ve checked his details, his name is clear, but for secure purposes I said, “Bolehkah pinjam IC, just to double confirm?”.
He feels so annoyed, he asked me why I need IC. I said, that’s a procedure.
The fact is, lots of details is not written on the driving license, for example, old ic number. And just for secure purpose I do as what I’ve been told. He even start questioned me what details that you want? What method you want to key in? Why this and why that? Ridiculous….. Is that so susah to lend me your IC?
From the way he talked to me, and his expression, he is about to fight. His face is so arrogant. End up he says that he didn’t bring his IC. He himself did not bring IC and don’t want to admit in the earlier stage and still dare to be so arrogant there and talk as if I’m the one who caused him did not bring the IC!!! I’m so pissed off with that, and I said never mind, tak apalah!
My another colleague who is Malay, conversed with him. From their conversation, the man is saying I wanna fight. I really don’t feel to entertain / layan this kind of people. Who they think they are?
Just because he is from Semenanjung then he start to look down on Sarawak people?
Ok, from his driving license info, he is from Johor.I wasnt angry if he talk properly that he did not bring along the IC.
I am angry that his arrogant face is so annoying.He seems like looking down on us, sounds like doesn’t trust our professionalism. Like I don’t know how to use computer.
I bet he wont return for the second time, but what to do, doing front line is like this. This is why I always respect the customer service. Do you know that’s the most difficult thing that you have been scold or tease and yet you still have to reply with a fake smile? and continue on with my work.
Just feel to rant, to express out my anger. I’ve get used to this. Time to back to work…. grrrr